Do you need help handling IT incidents? Do you have a change request or simply a question regarding your cloud systems? Our service desk staff will be happy to assist you. They are at your service every working day between 9 am and 5 pm.


Online helpdesk

In order to help you faster and more efficiently Cogetix has invested in a user-friendly online helpdesk. Creating your account is simple. Log in and submit a ticket with your question.


Your advantage:

- you can monitor the status of your ticket at all times;

- you can easily consult your incident history;

- you have an overview of the questions submitted by your colleagues;

- you can create tickets at any moment because the online helpdesk is available 24/7.

Support via email or phone

Our service desk staff can be reached every working day between 9 am and 5 pm.


Submit your question:

- via email: support@cogetix.com

- by phone: +32 3 666 02 40


On-site support

Working in the cloud offers the advantage of being able to help you from a distance in most cases. However, if necessary we will be more than happy to visit your place of business. We charge €50 in transport costs in the Antwerp region and €100 for longer distances within Belgium.


Rates and billing

The time our service desk staff spend on your ticket is registered in 5 minute increments. All costs incurred in the course of the month are billed at the start of the following month. The hourly rate for our helpdesk is €85 VAT excl.


Service contract

You require more extensive service and support? Contact us for a bespoke quote.

More information about our service desk?